Mr TechFIX Policies

At Mr TechFIX, we are committed to providing reliable and transparent repair and data recovery services. Our policies are designed to ensure clarity, protect customer interests, and maintain high service standards.

1. Customer Responsibility Policy

  • Customers must sign a ticket list upon handing over their device, verifying the condition of external components and any accessories provided.
  • Customers must provide written consent before repairs that carry potential risks, such as motherboard repairs requiring screen removal (as outlined in the Terms and Conditions).
  • It is the customer’s responsibility to collect repaired devices within the specified timeframe to avoid storage fees and possible disposal.

2. Repair and Warranty Policy

(a) Repair Policy

  • Our repairs focus on restoring your device to optimal functionality. For dead gadgets, priority is given to powering the device before diagnosing other issues.
  • Additional issues discovered during the repair process may incur extra costs beyond the initially agreed amount. Customers will be informed prior to proceeding.
  • Devices are handled with care, but for repairs involving significant risk (e.g., screen breakage during motherboard access), customers must acknowledge potential liabilities in advance.

(b) Warranty Policy

  • Warranty is available only for repairs completed with original parts. Generic parts, if used with the customer’s consent, are not covered.
  • Warranty coverage:
  • Hardware Repairs: 3 months.
  • Screens: Covers sensitivity issues only, not powering or other malfunctions.
  • Batteries: Valid only if properly charged during the first charge cycle. Neglecting this will void the warranty.
  • Laptops Purchased: Covers software-related problems for 1 year. Hardware is excluded.
  • Warranty is void if:
    The device is tampered with or opened by anyone other than Mr TechFIX after repair.
    Instructions for proper usage and care are not followed.

3. Storage and Disposal Policy

  • Repaired devices must be collected within 30 days of the repair completion date.
  • Uncollected devices will incur a storage fee of KES 200 per day starting on the 31st day.
  • Devices left uncollected for 60 days will be considered abandoned and disposed of without further notice to the customer.

4. Data Recovery Policy

  • We strive to recover as much data as possible from damaged or corrupted devices, but success is not guaranteed due to the nature of data loss.
  • Customers are advised to back up their data regularly to prevent loss.
  • We focus on restoring device functionality before diagnosing additional issues, as some faults may not be identifiable until the device powers on.

5. Parts and Replacement Policy

  • Customers will be informed of the availability of original parts versus generic alternatives and their respective warranties.
  • Generic parts are only used with the customer’s prior consent and are not eligible for warranty coverage.
  • Replaced parts become the property of Mr techFIX unless otherwise agreed.

6. Payment Policy

  • Full payment for services must be made upon completion of repairs.
  • Additional charges may apply for unforeseen issues that arise during the repair process. These will be communicated in advance.

7. Privacy and Confidentiality Policy

  • We prioritize your privacy and take measures to ensure your data remains secure during repairs and data recovery.
  • Any data accessed during the repair process will remain confidential and will not be shared or used without your consent.

8. Customer Support Policy

  • Our team is available to address any concerns, disputes, or clarifications related to services provided.
  • We encourage customers to communicate issues promptly to allow for timely resolutions.

These policies are in place to ensure a smooth, professional, and trustworthy experience for all our clients. By using Mr TechFIX services, you agree to adhere to these policies. For further information or queries, please contact our support team.